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Question about an order, a parcel that arrived in pieces, or an idea for something we don't make yet — it all reaches the same inbox, and the same person reads it.
Where we pour
Andover, Massachusetts
Shipping to all 50 US states
Reply time
We answer within 24–48 hours, Monday to Friday.
Before you write
Four things people ask most
If one of these is your question, you'll get the answer faster here than in the inbox.
Where's my order?
Orders leave within 1–2 business days and take 3–5 in transit, so 4–7 business days in total. Your tracking number arrives by email the moment it ships — check spam if you haven't seen it after two days. Shipping policy
Mine arrived broken
We'll replace it or refund it, at no cost to you. Email us within 14 days with your order number and photos of both the item and the outer packaging — carriers need to see the box. Send the photos
Can I return it?
Candles, tins, sprays and diffusers are personal-use items, so all sales are final. That doesn't apply to anything damaged or incorrect — see above. Read the full policy
My candle is tunnelling
Usually a first burn that ended too early. Foil around the jar rim for a couple of hours will bring the ring back down, and the guide explains how to stop it happening again. Candle care guide