Before publishing: the highlighted fields below need your real carrier and rates, and section 8 should be reviewed by a lawyer in Massachusetts. It is a starting draft, not legal advice.
1. How long it takes
Everything is hand poured in small batches, and nothing ships until it has cured and passed a burn test. Even so, most orders are on their way within two business days.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.
During launches, holidays and sale periods, processing can take a little longer. If your order will be delayed beyond the times above, we'll email you rather than let you wonder.
2. Where we ship
We ship to all 50 US states. We do not currently ship internationally.
Some carriers treat candles and fragrance sprays as restricted for air freight, which can affect delivery to certain addresses. Where that applies, we'll contact you before dispatch.
3. Shipping rates
Shipping is calculated at checkout based on your address and the weight of your order, and shown in full before you pay. Orders over $100 ship free.
We ship with USPS and UPS. Sales tax is applied where required and shown separately at checkout.
4. Tracking your order
You'll get an order confirmation by email straight away, then a second email with a tracking number once your parcel is handed to the carrier.
Tracking can take up to 24 hours to show movement. If yours hasn't updated after a full business day, check your spam folder first, then email us.
5. Your delivery address
Please check your address carefully before paying. Once an order is in processing we often can't change it.
We ship to the address you give us. If it's wrong or incomplete and the parcel is returned to us, we'll contact you and re-send it once you've covered the return and re-shipping costs. If a parcel is delivered to an incorrect address you supplied, we can't replace or refund it.
6. Delays, lost and stolen parcels
Once your parcel is with the carrier, it's in their hands. Weather, volume and carrier problems are outside our control, and delivery estimates are estimates rather than guarantees.
- Running late. Give it three business days past the estimate — most late parcels turn up. After that, email us and we'll open a trace with the carrier.
- Marked delivered but missing. Check with neighbours and around the property, then contact the carrier directly, as they hold the delivery scan and GPS data.
- Stolen after delivery. We can't replace or refund parcels confirmed as delivered. If porch theft is a risk where you live, use a work address or a carrier pickup point.
We'll always help you chase a claim, but risk of loss passes to you once the carrier confirms delivery.
7. Damaged or incorrect orders
Glass travels badly sometimes. If your order arrives broken, damaged or wrong, we'll put it right.
Email [email protected] within 14 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the outer box and packing material
Keep the packaging until the claim is settled — carriers usually ask to see it. Once we've confirmed the damage we'll send a replacement, or refund that item in full if it's out of stock. There's nothing for you to pay and usually nothing to send back.
8. All sales are final
Candles, wax melts, car diffusers and sprays are personal-use products involving an open flame or direct contact with skin and fabric. Once they've left us we can't verify how they've been stored or handled, so for health and safety reasons we do not accept returns or exchanges, and all sales are final.
That includes changing your mind, and it includes a fragrance not being to your taste or not being as strong as you hoped. Scent is subjective, and how it carries depends on your room size, airflow and ceiling height. Product pages list the full scent notes so you can choose with your eyes open.
This does not affect section 7. If your order arrives damaged, faulty or incorrect, we will always replace or refund it — that is a remedy, not a return, and nothing here removes any right you have under Massachusetts or federal consumer law.
9. Cancelling an order
Email us as quickly as you can and we'll cancel and refund in full if the order hasn't been packed yet. Given our processing runs to one or two business days, that window is short.
Once an order has been packed or handed to the carrier, it can't be cancelled.
10. Contact us
Questions about a delivery, a tracking number or a damaged parcel:
La galerie de Marjorie
La Galerie de Marjorie LLC
Andover, MA 01810, United States