Our Terms & Conditions

1. This agreement

These terms apply every time you browse lagaleriedemarjorie.com or place an order with us. By using the site or buying from us, you agree to them. If you don't, please don't use the site.

Our Privacy Policy and Shipping Policy form part of this agreement.

2. Who we are

La Galerie de Marjorie LLC, Andover, MA 01810, United States. You can reach us at [email protected].

In these terms, "we", "us" and "our" mean La Galerie de Marjorie LLC. "You" means the person placing the order.

3. Who can order

You must be at least 18 to order from us, or have a parent or guardian place the order for you. By ordering, you confirm the information you give us is accurate and that you are authorised to use the payment method.

4. About our products

Everything we sell is hand poured in small batches. That is the point of it, and it also means no two pieces are identical:

• Wax colour, surface texture and set can vary slightly between batches. Frosting and small bumps are natural characteristics of coconut wax, not defects.
• Screen colours vary between devices, so a product may not look exactly as it does in a photo.
• Fragrance strength is affected by room size, airflow, ceiling height and your own sense of smell. We can't guarantee how strong a scent will seem to you.
• Weights and burn times are approximate. An 8 oz candle burns for roughly 40 hours when cared for as described in our Candle Care Guide.

We may change or discontinue any product at any time. Where a scent is seasonal or limited, we'll say so on the product page.

5. Orders

Placing an order is an offer to buy. The contract forms when we send you a confirmation that your order has shipped, not when you receive an order confirmation email.

We may refuse or cancel an order — before or after confirmation — where:

• The item is out of stock or a batch fails our quality check
• A price or product description was listed in error
• We can't verify the payment or the billing details
• We suspect fraud, resale in breach of these terms, or abuse of a promotion

If we cancel an order you've already paid for, we'll refund you in full.

6. Prices and payment

Prices are in US dollars and exclude shipping and sales tax, which are calculated and shown at checkout before you pay. Massachusetts sales tax is applied where required.

We may change prices at any time, but a change never affects an order we've already accepted. If a product is listed at an obviously incorrect price, we'll contact you before shipping and give you the choice of paying the correct price or cancelling.

Payment is taken at checkout through our payment processor. We don't store your card details — see our Privacy Policy.

7. Shipping and delivery

Because everything is made to order in small batches, orders are typically packed and dispatched within [PROCESSING TIME — e.g. 2–5 business days]. We currently ship to [SHIPPING REGIONS — e.g. the continental United States].

Delivery estimates are estimates, not guarantees. Once a parcel is handed to the carrier, delays, damage in transit and misdelivery are outside our control, though we will always help you chase a carrier claim.

You are responsible for giving us a correct and complete delivery address. If a parcel is returned to us because the address was wrong or nobody collected it, we'll re-send it once you've paid the return and re-shipping costs.

Risk of loss passes to you on delivery. Full details are in our Shipping Policy.

8. Returns and refunds

Candles, wax melts, diffusers and sprays are personal-use items, so for health and safety reasons we can only accept returns on products that are unused, unburned and in their original packaging.

• Damaged or faulty on arrival. Email us within [DAMAGE WINDOW — e.g. 7 days] of delivery with photos of the item and the packaging. We'll replace it or refund it, including shipping.
• Wrong item sent. Our mistake, our cost. We'll send the right one and cover the return.
• Changed your mind. Return an unused, unopened item within [RETURN WINDOW — e.g. 14 days] of delivery. Return shipping is yours to pay, and the original shipping charge isn't refunded.
• Not eligible. Items that have been burned, used, opened or sprayed; sale and clearance items; and anything personalised or made to order.

Approved refunds go back to the original payment method within [REFUND TIME — e.g. 5–10 business days] of us receiving the return. Contact us at [email protected] before sending anything back — returns without prior approval may not be accepted.

We don't offer refunds because a fragrance wasn't to your taste or wasn't as strong as you hoped. Scent is subjective, and section 4 explains why.

9. Changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We'll do what we can, but once an order has been packed or dispatched we can't stop it — you'd need to use the returns process instead.

10. Safe use

Our products involve an open flame, hot wax and fragrance oils. You are responsible for using them safely and following the instructions on the label and in our Candle Care Guide.

If you have a fragrance sensitivity, allergy, asthma or are pregnant, check the product page for the ingredient list and speak to a medical professional before use. We are not responsible for allergic reactions or sensitivities to disclosed ingredients.

11. Our content

The La galerie de Marjorie name, logo, label artwork, packaging design, product photography and site copy belong to us and are protected by copyright and trademark law. You may not copy, reproduce or use any of it commercially without our written permission.

Buying a product gives you the product. It doesn't give you any rights in the branding.

12. Using this site

You agree not to use the site to break the law, to interfere with how it runs, to scrape or copy it systematically, to attempt unauthorised access, or to buy for resale without our written agreement.

We may suspend or refuse service to anyone who does.

13. Reviews and photos

If you post a review, comment or photo, you confirm it's yours to share and that it isn't unlawful, abusive or misleading. You give us permission to display and share it in connection with our products, including on social media, with credit where practical.

We may remove content that breaches these terms. We don't edit reviews to change their meaning.

14. Disclaimers and liability

The site and its content are provided as they are. We don't warrant that the site will be uninterrupted or error-free, or that every description, price or availability shown is free of mistakes.

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits, property damage or injury arising from misuse of a product or failure to follow the safety instructions in section 10.

Where we are liable, our total liability for any order is limited to the amount you paid for that order.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.

15. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Massachusetts, and you agree to that jurisdiction.

If any part of these terms is found unenforceable, the rest continues to apply.

16. Changes to these terms

We may update these terms as the shop changes. The revision date at the top always reflects the current version, and the terms that apply to your order are the ones published when you placed it.

17. Contact us

Questions about these terms, an order, or a return: